If the item is returnable, it may be returned within 30 days of the ship date. On receipt of the product TG² Online will either apply the credit toward an exchange or provide a refund for the retail cost (minus any shipping and restocking fees).
The product will be accepted as returned if:
- The product is allowed to be returned for refund or exchange.
- The product is in its original packaging and the packaging is in resalable condition.
- The product is “In like-new” condition, with no signs of use, wear, or damage.
- The product is returned with all the original paperwork that accompanied the item ordered.
A re-stocking fee of 15% will be levied on all such returns. It is therefore important to ensure correct ordering of products. TG² Online provides detailed information about each product, so please check all of the specifications and measurements and features to make sure it is suitable before submitting an order. If you have a question about a product, please e-mail our enquiry desk before placing an order.